接待外国客户的基本流程英文
导读：接待外国客户的英文基本流程如下：一、如果是正式场合，可以这么表达：1、Its an honor and a privilege to receive a visitor from such a distinguished group能够接待

接待外国客户的英文基本流程如下：

一、如果是正式场合，可以这么表达：

1、Its an honor and a privilege to receive a visitor from such a distinguished group

能够接待各位贵宾我感到很荣幸。

2、I'm proud and honored to have such distinguished guests from New York It’s our pleasure to meet all of you here

如此尊贵的客人的到来让我感到很荣幸。非常荣幸能在这里与各位见面。

二、如果是非正式场合，可以这么表达：

We would like to thank you for coming to visit our company

感谢各位前来我们公司参观。

三、陪同客户去公司提前预订的宾馆的途中，为了避免尴尬和冷场可以这么聊：

During your 3 days visit to our company, our staff and employees will do their best to make your visit comfortable, meaningful and worthwhile If you have any problem, you can tell us

您来我们公司参观的三天中，我们全体员工将尽我们最大努力让您的旅行舒适，有意义且充实。如果您有任何问题的话，尽管告诉我们。

A: Excuse me, sir Could you tell me the way to the hotel

B: Certainly, Go along this street Turn left intoXingfu Street, and the hotel is on your right

A: How long will it take me to walk there

B: It’s about thirty minutes

A: I see Can I take a bus

B: Yes, you can A No103bus will take you there

A: Where is the bus stop

B: Over there Look! The bus is coming

A: Thank you very much

B: You’re welcome

满意采纳哦！

标准双人间（ST）

标准单人间（SK）

豪华双人间（DT）

豪华单人间（DK)

商务套房（JS）

Daily Service 日常服务

-(Knocking at the door)-(敲门。)

-May I come in-我可以进来吗

-Come in,please-请进。

-Please don't come in-请不要进来。

-Just a moment(a minute),please-请稍等一下。

-I'm sorry to disturb youMay I clean the room,sir-对不起打扰你了，我来打扫一下房间好吗

-All rightCome in,please-好的，请进来。

-Please clean it when I am out-我马上要出去，请等一会儿打扫。

-May I change the water of the thermos now-我现在可以换水吗

-Yes,please-请换吧。

-Some of my friends will come and see me this afternoonWill you please give me some more hot bottles and tea cups

-下午我有几位朋友来访，请给加些热水瓶和茶杯。

-Well,we'll send tea into the room when the visitors come

-好，客人来访我们会端茶进来的。

-By the way,is there any mail for me-顺便一下，有我的邮件吗

-NoIf there is,I'll give it to you in time-没有。如果有的话，我会及时给你送来的。

-Why did you come in without my permission-你为什么没经我允许就进来了

-It's my negligenceI beg your pardon-我疏忽了，请你原谅。

-I come and make the bedShall I do it now or later-我来做夜床，你看是现在做还是等会儿做

-Since you have come,you may do it now-既然来了，现在就做吧。

-Here's your clean laundryyou'd better check it-衣服洗好了，请您过目。

-I am collecting the fee of the long distance call-我来收长途电话费。

-This is the bill for the room rent of half a day-这是补半天房金的帐单。

-Here is a telegram for you-这儿有一封你的电报。

-Why is it unsealed-它怎么被拆开了

-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver

-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。

-Have you lost anything today,sir-先生，你今天丢过什么东西吗

-Yes,a walletI'm looking for it now-丢了一只皮夹子，我正在找呢。

-What is there in the wallet-皮夹子里有些什么

-My daughter's photo and some money-有一张我女儿的照片，还有一些钱。

-Look,is this wallet yours-看，这只皮夹子是不是你的

-Yes,it's mineThank you ever so much-是我的，太感谢你了。

-I want to borrow China Daily of these days-我要看这几天的《中国日报》。

-Please get some copise of China Pictorial for me-请拿几份《中国日报》给我。

-Please bring some chairs for me-请拿几把椅子来。

-Please get me some soap-卫生间的肥皂要添了。

-The slippers are wornoutChange them for me,please-拖鞋坏了，请给换一双。

-Get a hot-water bottle,please-请拿一只热水瓶给我。

-I feel a bit cold when I sleepPlease get me a blanket-我睡得有点冷，请给我加一条毯子。

-I need another pillow-我需要加一只枕头。

-All right,I'll get it for you right away-好的，我就去拿。

-Just a moment,I'll do it right now-请稍等一下，我马上给你办好。

-Excuse me-对不起。

-I am sorry-很抱歉。

-I beg your pardon-请你原谅。

-Pardon me for interrupting-对不起打扰你们了。

-Please excuse me for coming so late-请原谅我来迟了。

-I'm sorry I was so careless-很抱歉我太粗心了。

一、酒店房态

VC ( Vacant Clean） 空的干净房/可卖房；VD （Vacant Dirty） 空的脏房


OC （Occupied Clean） 住客干净房
；OD （Occupied Dirty） 住客脏房


PMU （Please Make Up） 即扫
；DND （Do Not Disturb） 请勿打扰

OS (Out Of Service） 维修房；ECO (Expectative Check Out） 预退房

S/O ( Sleep Out）外睡房；LSG (Long Staying Guest）长住客

VIP (Very Important Person）重要客人；N/B (No Baggage）无行李

D/U（ Day Use）小时房；H/U （House Use）自用房

二、房间类型

SK（ Standard King） 标准单人间；ST （Standard Twin） 标准双人间


DS （Deluxe Suite） 豪华套房；BS （Business Suite ）商务套房


CR （Connecting Room） 公寓套房
；EK （Executive King） 行政单人间

ET （Executive Twin） 行政双人间；ES（ Executive Suite） 行政套房

三、接待用语

入住 CHECK IN；退房 CHECK OUT

预订 RESERVATION；预期抵店 ARRIVAL 


预期离店 DEPARTURE；确认 CONFIRMATION

取消 CANCELLATION；订金 DEPOSIT 
；价钱 PRICE 


四、客户类型

宾客 GUEST；散客 WALK IN

团队 GROUP；商务客 COMMERCIAL GUEST

长住客 LONG STAY GUEST；贵宾 VERY IMPORTANT PERSON

旅行社 TRAVEL AGENT；自用房 HOUSE USE

公 司 COMPANY；付帐(动) PAY

付帐(名) PAYMENT；信用卡 CREDIT CARD 
；现 金 CASH

酒店洗衣服务英语句子及对话

　导语：酒店一般都提供洗衣服务，酒店服务员如何用英语跟客人说明洗衣服务，下面是我收集整理的有关酒店洗衣服务英语句子，欢迎参考。

　1)Please fill in the laundry form 请填写洗衣单。

　2)We will deliver it to your room by tomorrow noon 我们会在明天中午之前送回您的房间。

　3)We have a two-hour quick service 我们有两个小时的快速服务。

　4)There is an extra charge of 50% for quick service 快速服务要额外付50%的费用。

　5) We can deliver it within 4 hours a t a 50% extra charge 我们可以在4小时内送回，但要增收50%的费用。

　6) Is this for pressing only 这件只要烫干吗

　7) I d like this sweater dry-cleaned/washed by hand in cold water 这件毛衣要干洗/用冷水手洗。

　8) I m sorry, but we don t have the special equipment necessary to clean leather 很抱歉，我们没有清洗皮料所需要的特别设备。

　9) We don t have necessary facilities and we can t afford to take responsibility for any damage 我们没有所需要的'设备。而且有什么破损，我们付不起责任。

　3 送洗衣物与洗衣单不符

　1) There is a small problem with your laundry 您要送洗的衣服有点小问题。

　2) The items in your bag don t match up with the items on the laundry list 洗衣袋里的衣物与洗衣单上登记的不符。

　3) There should be three T-shirts in your bag, but there are only two 您的洗衣袋里应有3件T恤，但这里只有2件。

　4) There is a bra in your bag, but that isn t marked on the form 您的洗衣袋里有一件纹胸，但是洗衣单上没有标出来。

　5) One sock is missing 少了一只袜子。

　6) I can t find them right now Just send the laundry as it is 我找不着了，就洗这些吧。

　7) Could you fill out a new form, please 请您重新填写一张新表格好吗

　8) Could you sign for the change 请您在变更这里签名好吗

　4 送洗服务投诉

　1)Where is my laundry 我送洗的衣物在哪里

　2) I haven t received my laundry yet 我还没有收到我送洗的衣物。

　3)We ll check it right now 我们马上去查看这件事。

　4) I checked my returned laundry, and found a shirt was missing我检查了一下送回的衣物，发现一件衬衫不见了。

　5) Could you describe it 您能描述一下它是什么样的吗

　6) We ll check if your laundry has come back yet 我们检查一下您的衣物是否已送还。

　7) We ll bring it up to you as soon as we find it 一旦找到您的衣物，我们会尽快还给您。

　8) Here is your laundry Sorry for delay 这是您送洗的衣物，我们会尽快还给您。

　9) We made a mistake while delivering your shirt We are very sorry for the inconvenience 您的衬衫被送错了。非常抱歉给您带来不便。

　10) My suit came back and it looks terrible 我的西装送回来了，他看起来太糟糕了。

　11) My sweater shrunk after you cleaned it 我的毛衣洗后缩水了。

　12) We ll take it back and clean it again 我们会重新再洗一次。

　13) May I take it back to the laundry They may be able to restore it 我把衣物送还洗衣部好吗他们可能可以修复的。

　14) If you are still not satisfied when it comes back We are responsible for the damage according to the record on your laundry list 如果您仍然不满意，我们将会根据洗衣单上的记录予以赔偿。

对话

　R=Room

　Attendant G=Guest

　R: Housekeeping May I collect your laudry

　G: Yes, it s in the laundry bag

　R: Thank you, ma am Is the laundry form in the bag

　G: Yes, by the way, how long does it take for dry-cleaning

　R: It usually takes two days

　G: Oh, dear We are leaving tomorrow

　R: If you are in a hurry, we have a two-hour quick service with an extra charge of 50%

　G: Well, if that s the case

;

　下面是我整理的酒店日常英语对话，欢迎大家阅读!

　酒店日常英语对话：

　-(Knocking at the door)-(敲门。)

　-May I come in-我可以进来吗

　-Come in,please-请进。

　-Please don't come in-请不要进来。

　-Just a moment(a minute),please-请稍等一下。

　-I'm sorry to disturb youMay I clean the room,sir-对不起打扰你了，我来打扫一下房间好吗

　-All rightCome in,please-好的，请进来。

　-Please clean it when I am out-我马上要出去，请等一会儿打扫。

　-May I change the water of the thermos now-我现在可以换水吗

　-Yes,please-请换吧。

　-Some of my friends will come and see me this afternoonWill you please give me some more hot bottles and tea cups

　-下午我有几位朋友来访，请给加些热水瓶和茶杯。

　-Well,we'll send tea into the room when the visitors come

　-好，客人来访我们会端茶进来的。

　-By the way,is there any mail for me-顺便一下，有我的邮件吗

　-NoIf there is,I'll give it to you in time-没有。如果有的话，我会及时给你送来的。

　-Why did you come in without my permission-你为什么没经我允许就进来了

　-It's my negligenceI beg your pardon-我疏忽了，请你原谅。

　-I come and make the bedShall I do it now or later-我来做夜床，你看是现在做还是等会儿做

　-Since you have come,you may do it now-既然来了，现在就做吧。

　-Here's your clean laundryyou'd better check it-衣服洗好了，请您过目。

　-I am collecting the fee of the long distance call-我来收长途电话费。

　-This is the bill for the room rent of half a day-这是补半天房金的帐单。

　-Here is a telegram for you-这儿有一封你的电报。

　-Why is it unsealed-它怎么被拆开了

　-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver

　-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。

　-Have you lost anything today,sir-先生，你今天丢过什么东西吗

　-Yes,a walletI'm looking for it now-丢了一只皮夹子，我正在找呢。

　-What is there in the wallet-皮夹子里有些什么

　-My daughter's photo and some money-有一张我女儿的照片，还有一些钱。

　-Look,is this wallet yours-看，这只皮夹子是不是你的

　-Yes,it's mineThank you ever so much-是我的，太感谢你了。

　-I want to borrow China Daily of these days-我要看这几天的《中国日报》。

　-Please get some copise of China Pictorial for me-请拿几份《中国日报》给我。

　-Please bring some chairs for me-请拿几把椅子来。

　-Please get me some soap-卫生间的肥皂要添了。

　-The slippers are wornoutChange them for me,please-拖鞋坏了，请给换一双。

　-Get a hot-water bottle,please-请拿一只热水瓶给我。

　-I feel a bit cold when I sleepPlease get me a blanket-我睡得有点冷，请给我加一条毯子。

　-I need another pillow-我需要加一只枕头。

　-All right,I'll get it for you right away-好的，我就去拿。

　-Just a moment,I'll do it right now-请稍等一下，我马上给你办好。

　-Excuse me-对不起。

　-I am sorry-很抱歉。

　-I beg your pardon-请你原谅。

　-Pardon me for interrupting-对不起打扰你们了。

　-Please excuse me for coming so late-请原谅我来迟了。

　-I'm sorry I was so careless-很抱歉我太粗心了。

　问候及回答：

　1 Good morning (afternoon, evening), sir (madam)

　早上(下午、晚上)好，先生(夫人)。

　2 How do you do Glad to meet you

　您好!(初次见面) 很高兴见到您。

　3 How are you Fine, Thanks And you

　您好吗 很好，谢谢。您好吗

　4 Welcome to our hotel (restaurant, shop)

　欢迎到我们宾馆(餐厅、商店)来。

　5 Wish you a most pleasant stay in our hotel

　愿您在我们宾馆过得愉快。

　6 I hope you will enjoy your stay with us I hope you are enjoying your stay with us

　希望您在我们宾馆过得愉快。(客人刚入店时) 希望您在我们宾馆过得愉快。(客人在饭店逗留期间)

　I hope you have enjoyed your stay with us

　希望您在我们宾馆过得愉快。(客人离店时)

　7 Have a good time!

　祝您过得愉快!

　电话用语：

　8 Hotel, front desk Can I help you

　饭店，前厅。您找谁

　9 Sorry, I’ve dialed the wrong number

　对不起，我拨错号了。

　10 May I speak to your front office manager

　能和你们前台经理说话吗

　11 Sorry, he is not in at the moment

　对不起，他现在不在。

　12 Would you like to leave a message

　您要留口信吗

　13 Pardon I beg your pardon

　对不起，请再说一遍，好吗 对不起，请再说一遍，好吗

 

 

　酒店日常英语 句子 二：

　Receiving a walk-in guest 为散客登记

　How many people do you have ，XX Mr/Mrs 先生/**，请问您有几位

　What kind of room do you prefer，XX Mr/Mrs Please XX先生/**，请问您想要哪种房间

　Just a moment, I have to check if there’s a room available XX Mr/Mrs

　XX先生/**，请稍等，我看看有没有空房。

　Here is a brochure of our hotel and our tariff, XX Mr/Mrs 先生/** 给您我们酒店介绍和价目表。

　We’ll give you a 10% discount, XX Mr/Mrs XX先生/**，我们给您九折优惠。

　Would you like to register, please XX Mr/Mrs XX先生/**，请您登记，好吗

　You have to register individually, please XX Mr/Mrs XX先生/**，请您们分开登记，好吗

　Would you fill in this registration form, please XX Mr/Mrs XX先生/**请您填一下登记表。

　Would you please put your nationality there, sir 先生，请您将您的国籍写在这儿。

　Would I ask you to put your name in block capital XX Mr/Mrs

　XX先生/**请用大写字母写您的名字，好吗

　May I have your occupation, please 请问您的职业

　Would you sign your name, please /I’ll need your signature XX Mr/Mrs XX先生/**，请签名。

　Would I see your passport, please/Sir, would you mind showing your passport XX Mr/Mrs

　XX先生/**，能出示一下您的护照吗

　I’m afraid your room is not ready yet Would you mind waiting, please XX Mr/Mrs

　XX先生/**，恐怕您的房间还没收拾好，希望您不介意在这里等一下。

　How would you like to pay by cash or credit card，XX Mr/Mrs XX先生/**,请问您是现金或是信用卡付款

　How long will you stay here，XX Mr/Mrs XX先生/**，您准备在我们酒店住多久

　How would you like to settle you Account In cash or by credit card XX Mr/Mrs

　XX先生/**，您付现金还是用信用卡付账

　Please pay at the cashier over there，XX Mr/Mrs XX先生/**，请到那边的收银台付款。

　Would you mind filling out this form while I prepare your keycard XX Mr/Mrs

　XX先生/**，在我准备钥匙卡的时候，您能填一下这张表吗

　May I have your passport so that I can fill in you visa number and place of entry , xx Mr/Mrs

　XX先生/**，能用一下您的护照填一下您的签证号码和入境口岸吗

　Would you tell me your departure date / What time will you check out XX Mr/Mrs

　XX先生/**能告诉我您的离店日期吗

　Our rack rate is RMB 498，XX Mr/Mrs XX先生，我们的门市价格是498元。

　The room rate for a double room is RMB 368 plus 15% service charge, not including breakfast XX Mr/Mrs

　XX先生/**，双人房是368元加上15%的服务费，不包括早餐。

　I have to ask you to pay RMB1500 for deposit，XX Mr/Mrs XX先生/**，您需要付1500元人民币作为押金。

　As a hotel policy, we require one day’s room charge as deposit for guests without a reservation

　按酒店规定，没有预订的客人得付一天房费作为押金。

　Would you like a smoking or non-smoking room , XX Mr/Mrs

　XX先生/**，您需要一间吸烟房还是不吸烟房

　XX Sir/Madam, you room number is 2103 This is your room key The rate is RMB 498 for one night, no service charge And the bellboy will show you to your room Have a nice stay

　XX先生/**，您的房间号码是2103。这是您的房间钥匙，房间是498元每晚，免服务费。行李生会带您去房间的，祝您愉快。

　Please remember to return your key before you leave our hotel , XX Mr/Mrs

　XX先生/**，在您离开酒店前，请记住归还钥匙。

　Sir, Here is your room key and room card for you And your room rate includes one buffet breakfast in the western restaurant

　先生，这是您的房间钥匙和房卡，您的房费包括西餐厅的一次(自助)早餐。

　The check-out time is postponed to 2:00pm/ You can check out before 2:00 pm tomorrow XX Mr/Mrs

　XX先生/**，我们的退房时间延迟到下午2：00。

　XX Mr/Mrs Would you please sign your name here XX先生/**，请您签一下名

　XX Mr/Mrs May I confirm your departure date , Please XX先生/**，能确认一下您的离店日期吗

　Registering a tour group 为团队登记

　XX Mr/Mrs Who is the Tour leader, please XX先生/**，请问谁是领队

　I’d like to reconfirm your reservation and the schedule for the period of your stay XX Mr/Mrs

　XX先生/**，我想确认一下贵团的预订和日程。

　Is there any change in the number in your group ，XX Mr/Mrs XX先生/**，您的团队人数有变化吗

　You have made a reservation for 14 double rooms and 6 single rooms Here is the rooming list, is that right XX Mr/Mrs

　XX先生/**，您们预订了14个双人间和6个单人间。 这是住房名单，对吗

　XX Mr/Mrs Here are the room keys and breakfast vouchers XX先生/**，这是房间钥匙和早餐券。

　XX Mr/Mrs Your check out time is 8:00 am on the 16th Has there been any change in your schedule We’ll arrange a morning call at 6:30 am

　XX先生/**，您们是16日早8：00离店，日程有变化吗我们安排早6：30叫早。

　XX Mr/Mrs If there is any change, Would you notify the Front Desk, please

　XX先生/**，如有变化，请通知前台。

接待是一项展示单位形象、体现水平、彰显实力的工作，接待水平从一定程度上反映办公室整体工作水平。那么你知道接待用英语怎么说吗现在跟我一起学习关于接待的英语知识吧。

　接待英语说法

receive

reception

接待的相关短语

接待费 Entertainment ; Reception fees ; Entertainment­ ; dinner-party expenses

接待人员 Receptionist ; reception personnel ; desk clerk

接待文员 Clerk

接待台 reception desk ; Front Desk ; Information Counter ; Antifir

接待乘客 Receiving Passengers

接待电话 reception phone

接待中心 reception centre ; Visitor Center ; Wele Centre ; reception center

接待管理 Hospitality Management

会务接待 Hotel reservation and travel arrangement ; Guest Reception

接待的英语例句

1 They rose to the challenge of entertaining 80 school-children for an afternoon

他们一个下午成功接待了80名学童。

2 The Prime Minister played host to French Premier Jacques Chirac

首相接待了法国雅克·希拉克。

3 "I've e to reclaim my property," she announced to the desk clerk

“我来要求归还我的房产，”她向接待人员宣布。

4 Hospitality at the Presidential guest house was graciously declined

安排下榻总统宾馆的接待被婉拒了。

5 At that time my mother took in paying guests

那时候，我妈妈接待房客。

6 The two saleswomen were busily trying to keep up with the demand

那两名女售货员正忙着接待顾客。

7 Nun ere Hall can cater for receptions of up to 300 people

纳恩斯米尔酒店最多可以同时接待300人。

8 They were royally received in every aspect

不论从哪个方面来说，他们都受到了隆重的接待。

9 She was received in a all, quiet office

她在一个安静的小办公室里受到接待。

10 I was treated with the utmost courtesy by the staff

我受到了工作人员极有礼貌的接待。

11 He greeted all the guests warmly as they arrived

客人到达时他都热情接待。

12 I didn't expect to be given the red carpet treatment !

我可没想到会受到隆重接待!

13 She can't e to the telephone; she's serving a client

她不能来接电话, 她正在接待一位顾客

14 Who's going to see after the visitors when they arrive

客人到了后谁去接待他们

15 He was received by them in a family way

他们把他当作家人一样接待

1参加用英语怎么说

2接待客户常用英语口语

3顾问用英语怎么说

4出口处用英语怎么说

5机场接待英语对话

6迎接用英语怎么说

感谢你的来信。我们说过我们的电子邮件中,清楚的最后只能提供一个双人房加一双格兰群四室为您的客人,因为大多数我们的双生子房间都订满了。请答复是否你还想要这份工作的原因。”不便之处,敬请原谅。

　　

　　

　　

　　你真诚的,