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导读：Guest (G ): Excuse me, are you the Fortune Hotel airport rep Airport Representative (AR ): Yes, Mr G: I’m Robert Hilto
Guest (G ): Excuse me, are you the Fortune Hotel airport rep
Airport Representative (AR ): Yes, Mr
G: I’m Robert Hilton from the American Andrew Rice Origin Foundation
AR: My name is Su Hui,
I’m here to meet you Welcome to Shanghai!
G: Glad to meet you
AR: The pleasure is mine
Is this your first visit to China, Mr Hilton
G: Yes Its my very first I’m looking forward to seeing your beautiful country
AR: I hope you will have a pleasant stay here
G: Thank you I’m sure I will
AR: Is this all your baggage
G: Yes, it’s all here
AR: We have a car over there to take you to our hotel
G: That’s fine
AR: Let me help you with that suitcase Shall we go
G: Yes, thank you for all your trouble
AR: No trouble at all This way, please
句型操练
You must be our long-expected guest, MrX from the US
您一定是我们盼望已久的客人，从美国来的X先生吧！
Very nice/glad/pleased to meet you
幸会
I'm delighted to meet you at last
很高兴终于见到您了。
It was nice meeting you/I'm so pleased to have(finally) met you/
很高兴见到您。（道别用语）
How was your journey
您旅途如何？
I hope you've had a pleasant flight/trip
旅途愉快吧！
I hope you'll enjoy your stay here
希望您在此过得愉快。
Hope you'll have a pleasant/enjoyable stay here
祝你们在此逗留愉快。
We've been expecting you ever since you sent us the fax informing us of your
date of arrival
自从您把来访日期传真给我们后，我们一直在期待着您的到来。
And I'll be very happy if I can help you with anything
如能为您效，我将十分高兴。
May I help you with your baggage/luggage
我替您拿行李好吗？
Is there anything I can do for you
有什么事需要我帮忙吗？
How nice to see you again!
再次见到您真高兴。
I've heard so much about you Glad to meet you
久闻大名，今日相见荣幸之至。
You must be very tired after such a long trip
长途旅行之后，您一定累了。
We were held up for a few hours at Hong Kong Airport because of a small
accident But on the whole we had a smooth flight
因为一个小小的事故，
我们在香港机场滞留了几个小时。
但总的来说，
旅途还是
很顺利的。
Now shall we go and collect your luggage
现在我们去取行李吧。
Patterns
We've been expecting you
We are glad you could come
Welcome to China / Nanjing / our bank
Is this your first trip to Nanjing / Is this the first time that you come to Nanjing
I hope you will enjoy your stay here / have a good time here
句型
我们一直在恭侯您。
很高兴您能来。
欢迎您到中国／南京／我行来。
这是您第一次来南京吗？
希望您过得愉快！
Dialogues
1
(At the airport)
A：Hello, I am John Smith
B：We've been expecting you, Mr Smith I’m Li Lin from ICBC, Nanjing Branch
A：Oh, nice to meet you, Mr Li
B：May I help you with your suitcase
A：Oh, thank you, but I can manage it myself
B：Would you please put them in the trunk
A：Oh, sure Is that OK
B：OK Please fasten your seat belt We will soon be on the expressway
对话
1 （在机场）
A：您好，我是约翰·史密斯。
B：我们一直在恭侯您，史密斯先生。我是中国工商银行南京分行的李林。
A：哦，很高兴见到您，李先生。
B：我可以帮您提行李吗？
A：哦，谢谢，我自己来。
B：请把它们放在车斗里，可以吗？
A：好的。这样可以吗？
B：可以。请系好您的安全带。我们很快要上高速公路了。
2
A：Welcome to Nanjing, Mr Smith
B：Thank you I'm very glad to meet you
A：Is this your first trip to Nanjing
B：Yes And I've never been to China before
A：I hope you will enjoy your stay here
B：I will Thank you very much
2
A：欢迎您到南京来，史密斯先生。
B：谢谢。很高兴见到您。
A：这是您第一次来南京吗？
B：是的。我之前从来没有来过中国。
A：希望您在这里过得愉快。
B：我会的。非常感谢。
3
A：Excuse me, but are you Mr Green from the United States
B：Yes, I am
A：
We are glad you could come, Mr Green Is this the first time that you come to China
B：No I've been to China three times
A：Which cities have you been to
B：Well, I've been to Beijing and Shanghai But it’s the first time I come to Nanjing
A：I hope you will have a good time here Mr Green, this is Mr Li Lin Xiao Li,
this is Mr Green from the United States
C：Nice to meet you, Mr Green I am the manager of the International
Business Department Welcome to our bank
B：Thank you I'm very pleased to be here
3
A：请问您是美国来的格林先生吗？
B：是的。
A：很高兴您能来，格林先生。这是您第一次来中国吗？
B：不，我来过中国三次了。
A：您去过哪些城市？
B：我去过北京和上海。但这是我第一次来南京。
A：希望您在这里过得愉快。格林先生，这是李林先生。小李，这是美国来的格
林先生。
C：很高兴见到您，格林先生。我是国际业务部的经理。欢迎来我行。
B：谢谢。我很高兴来这里。
酒店英语面临着时代所寄托的现实意义毋庸置疑,培养一流的国际专业酒店管理与服务人才,使中国酒店业走上世界,赶上世界酒店业发展水平,是目前基于酒店英语专业所面临的时代背景下的特殊研究课题。我精心收集了关于酒店接电话英语，供大家欣赏学习!
关于酒店接电话英语篇1
A：Excuse meHave you any laundryThe laundry man is here to collect it
B：No，not now，thank you
A：If you have any，please just leave it in the laundry bag be-hind the bathroom doorThelaundry man es over to collect it every morning
B：Thank you
A：Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back
B：I seeWhat if there is any laundry damageI wonder ifyour hotel has a policy on dealingwith it
A：In such a case，the hotel should certainly pay for itThe indemnity shall not exceed tentimes the laundry
B：That sounds quite reasonableI hope there's no damage at all
A：Don't worry，sirThe Laundry Department has wide experience in their work
B：All rightThank you for your rmation
A：Not at all
关于酒店接电话英语篇2
Changhong HotelMay i help you
长虹饭店。需要我帮忙吗
I'm phoning from the USA I want some rmation before making a reservation
我从美国打的电话。我在我来之前想先订个酒店。
Yes,madamHow can i help you
是的，夫人，我怎样帮你呢
The first thing i want to know is how far the hotel is from the airport
第一，我想知道从机场到酒店要多久。
Only fifteen minutes drive
只需要15分钟。
Do you have a conference room
你会议室吗
We have a conference hall that seats four hundredWe also have eight meeting rooms whichseat twenty persons sach
我们有分别可以容纳400人，还有8人，或者20人的会议室。
So you must have a business center
所以，是有商务中心的。
Yes,madamThe business center offers twenty-four serviceWe can provide secretarial andtranslation services and we of course have fax and telex
是的，夫人，在2004年商务中心提供了服务。我们可以提供秘书，翻译服务，我们当然有传真和电传。
What do you charge for double and single rooms
你这的单人间和双人间分别怎么收费的
Single rooms are RMB 320 Yuan per day while double rooms are only RMB 480 Yuan
单人房要320元，而双人房每天要收480元
That sounds very reasonableWell,i'll have to talk to my boss before making reservations
这听起来似乎很合理好吧，我得和老板谈谈再决定。
Do you need any further rmation,madam
夫人，你还需要什么资料吗
Ah,yesIs there a boutique in the hotel
啊，是的，酒店这有精品店吗
Yes,madamIn fact,we have a shopping center with fashion boutiques,a souvenir shop andsupermarket
是的，夫人，事实上，我们这有时装精品店，礼品店和超市。
Thank you for all rmation
谢谢您的所有资讯。
Thank you for calling the Changhong
感谢您致电长虹
关于酒店接电话英语篇3
O:
Operator speakingMay i help you
接线员。我能为你效劳吗
G:
YesI'd like to place a morring call
是的，我想设立叫醒服务。
O:
What time,please
什么时间
G:
l'd like to wake up at 5:30 amMy train leaves at seven,so i have to get up early
我想五点半起来。我的火车将在七点离开。所以我想早点起来
O:
I understand You may use the puter Automatic Wakeup SystemPlease dial 3 first,then the time for 5:30
了解了，你可以启动电脑自动呼叫系统，先输入3，然后把时间设为5：30。
G:
First 3,then 0-5-3-0,OK
先按3，然后按0-5-3-0，对吗
O:
RightThe puter will record your room number and the time automatically
对。电脑会记录您的房间号码和自动时间
G:
By the way ,could you tell me how to get to the railway station so early in the morning
顺便问一下，在早上这么早我怎么去火车站呢
O:
There is no need to worry,SirOur hotel shuttle bus will take you to the railway station at 6:30 in the morningIt's a ten-minute drive
不用担心，先生。我们酒店的机场大巴将在6点半带您到火车站，只需10分钟的车程
G:
Thank you for the
谢谢你的提醒
O:
You are wele at any time
任何时候欢迎您
饭店英语交流用语·欢迎、问候用语
2005-4-12 23:10:37
1、Good morning(afternoon, evening), sir(madam)
早上（下午、晚上）好，先生（夫人）。
2、How do you do
您好！（初次见面）
Glad to meet you
很高兴见到您。
3、How are you
您好吗？
Fine, thanks And you
很好，谢谢。您好吗？
4、Welcome to our hotel (restaurant, shop)
欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our hotel
愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us
希望您在我们宾馆过得愉快。（客人刚入店时）
I hope you are enjoying your stay with us
希望您在我们宾馆过得愉快。（客人在饭店逗留期间）
I hope you have enjoyed your stay with us
希望您在我们宾馆过得愉快。（客人离店时）
7、Have a good time!
祝您过得愉快！
8、hotel, front desk Can I help you
饭店，前厅。您找谁？
9、Sorry, I've dialed the wrong number
对不起，我拨错号了。
10、May I speak to your general manager
能和你们总经理说话吗？
Speaking
我就是。
11、Sorry, he is not in at the moment
对不起，他现在不在。
Would you like to leave a message
您要留口信吗？
12、Pardon
对不起，请再说一遍，好吗？
I beg your pardon
对不起，请再说一遍，好吗？
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