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导读：Guest (G ): Excuse me, are you the Fortune Hotel airport rep Airport Representative (AR ): Yes, Mr G: I’m Robert Hilto
Guest (G ): Excuse me, are you the Fortune Hotel airport rep
Airport Representative (AR ): Yes, Mr
G: I’m Robert Hilton from the American Andrew Rice Origin Foundation
AR: My name is Su Hui,
I’m here to meet you Welcome to Shanghai!
G: Glad to meet you
AR: The pleasure is mine
Is this your first visit to China, Mr Hilton
G: Yes Its my very first I’m looking forward to seeing your beautiful country
AR: I hope you will have a pleasant stay here
G: Thank you I’m sure I will
AR: Is this all your baggage
G: Yes, it’s all here
AR: We have a car over there to take you to our hotel
G: That’s fine
AR: Let me help you with that suitcase Shall we go
G: Yes, thank you for all your trouble
AR: No trouble at all This way, please
句型操练
You must be our long-expected guest, MrX from the US
您一定是我们盼望已久的客人，从美国来的X先生吧！
Very nice/glad/pleased to meet you
幸会
I'm delighted to meet you at last
很高兴终于见到您了。
It was nice meeting you/I'm so pleased to have(finally) met you/
很高兴见到您。（道别用语）
How was your journey
您旅途如何？
I hope you've had a pleasant flight/trip
旅途愉快吧！
I hope you'll enjoy your stay here
希望您在此过得愉快。
Hope you'll have a pleasant/enjoyable stay here
祝你们在此逗留愉快。
We've been expecting you ever since you sent us the fax informing us of your
date of arrival
自从您把来访日期传真给我们后，我们一直在期待着您的到来。
And I'll be very happy if I can help you with anything
如能为您效，我将十分高兴。
May I help you with your baggage/luggage
我替您拿行李好吗？
Is there anything I can do for you
有什么事需要我帮忙吗？
How nice to see you again!
再次见到您真高兴。
I've heard so much about you Glad to meet you
久闻大名，今日相见荣幸之至。
You must be very tired after such a long trip
长途旅行之后，您一定累了。
We were held up for a few hours at Hong Kong Airport because of a small
accident But on the whole we had a smooth flight
因为一个小小的事故，
我们在香港机场滞留了几个小时。
但总的来说，
旅途还是
很顺利的。
Now shall we go and collect your luggage
现在我们去取行李吧。
Patterns
We've been expecting you
We are glad you could come
Welcome to China / Nanjing / our bank
Is this your first trip to Nanjing / Is this the first time that you come to Nanjing
I hope you will enjoy your stay here / have a good time here
句型
我们一直在恭侯您。
很高兴您能来。
欢迎您到中国／南京／我行来。
这是您第一次来南京吗？
希望您过得愉快！
Dialogues
1
(At the airport)
A：Hello, I am John Smith
B：We've been expecting you, Mr Smith I’m Li Lin from ICBC, Nanjing Branch
A：Oh, nice to meet you, Mr Li
B：May I help you with your suitcase
A：Oh, thank you, but I can manage it myself
B：Would you please put them in the trunk
A：Oh, sure Is that OK
B：OK Please fasten your seat belt We will soon be on the expressway
对话
1 （在机场）
A：您好，我是约翰·史密斯。
B：我们一直在恭侯您，史密斯先生。我是中国工商银行南京分行的李林。
A：哦，很高兴见到您，李先生。
B：我可以帮您提行李吗？
A：哦，谢谢，我自己来。
B：请把它们放在车斗里，可以吗？
A：好的。这样可以吗？
B：可以。请系好您的安全带。我们很快要上高速公路了。
2
A：Welcome to Nanjing, Mr Smith
B：Thank you I'm very glad to meet you
A：Is this your first trip to Nanjing
B：Yes And I've never been to China before
A：I hope you will enjoy your stay here
B：I will Thank you very much
2
A：欢迎您到南京来，史密斯先生。
B：谢谢。很高兴见到您。
A：这是您第一次来南京吗？
B：是的。我之前从来没有来过中国。
A：希望您在这里过得愉快。
B：我会的。非常感谢。
3
A：Excuse me, but are you Mr Green from the United States
B：Yes, I am
A：
We are glad you could come, Mr Green Is this the first time that you come to China
B：No I've been to China three times
A：Which cities have you been to
B：Well, I've been to Beijing and Shanghai But it’s the first time I come to Nanjing
A：I hope you will have a good time here Mr Green, this is Mr Li Lin Xiao Li,
this is Mr Green from the United States
C：Nice to meet you, Mr Green I am the manager of the International
Business Department Welcome to our bank
B：Thank you I'm very pleased to be here
3
A：请问您是美国来的格林先生吗？
B：是的。
A：很高兴您能来，格林先生。这是您第一次来中国吗？
B：不，我来过中国三次了。
A：您去过哪些城市？
B：我去过北京和上海。但这是我第一次来南京。
A：希望您在这里过得愉快。格林先生，这是李林先生。小李，这是美国来的格
林先生。
C：很高兴见到您，格林先生。我是国际业务部的经理。欢迎来我行。
B：谢谢。我很高兴来这里。
R：Good morning, sir can I help you 早上好先生，有什么可以帮到您？ G：Morning l would like to check out 早上好，我想操持退房。
R：Certainly Can I have your name and room number 好的！您可以通知我您的名字和房间号码吗？ G：Thomas Dickson in Room 1218 托马斯迪克逊 房间号码是1218
R： A double room for two nights at 800RMB per/night, the meals that you had at the hotel are
250RMB…Here is your bill please check it
一间双人房住两晚，每晚房费是800元，您在酒店餐厅的消费是250元。。。这是您
的账单请您核对一下。
G： Sorry, l am not clear about this item 不好意思，我对这项消费表示不了解。
R： Oh This is for the phone calls you made from your room 这是您从房间内拨打的电话账单。 G： But I didn’t make any calls 但是我并没有拨打任何电话。
R: Oh, just a moment l’ll check it l’m terribly sorry sir we made a mistakewe will deduct it
from you bill right away
请您稍等一下我查一下。十分抱歉，是我们的失误，我立刻从账单中扣除此项免费。 G: It seems correct now Can I pay by credit card 如今看起来账单是正确的了。
R : Yes, Sir We will cancel your pre-authorization and charge your bill by Credit Card 好的，先生。我们将会取消您之前刷的预受权再重新收取您的费用。 G: Yes 好的
R : Have a nice day! We hope to see you again!
好的！先生。祝您有愉快的一天，我们等待能再次见到您！
标准双人间（ST）
标准单人间（SK）
豪华双人间（DT）
豪华单人间（DK)
商务套房（JS）
Daily Service 日常服务
-(Knocking at the door)-(敲门。)
-May I come in-我可以进来吗
-Come in,please-请进。
-Please don't come in-请不要进来。
-Just a moment(a minute),please-请稍等一下。
-I'm sorry to disturb youMay I clean the room,sir-对不起打扰你了，我来打扫一下房间好吗
-All rightCome in,please-好的，请进来。
-Please clean it when I am out-我马上要出去，请等一会儿打扫。
-May I change the water of the thermos now-我现在可以换水吗
-Yes,please-请换吧。
-Some of my friends will come and see me this afternoonWill you please give me some more hot bottles and tea cups
-下午我有几位朋友来访，请给加些热水瓶和茶杯。
-Well,we'll send tea into the room when the visitors come
-好，客人来访我们会端茶进来的。
-By the way,is there any mail for me-顺便一下，有我的邮件吗
-NoIf there is,I'll give it to you in time-没有。如果有的话，我会及时给你送来的。
-Why did you come in without my permission-你为什么没经我允许就进来了
-It's my negligenceI beg your pardon-我疏忽了，请你原谅。
-I come and make the bedShall I do it now or later-我来做夜床，你看是现在做还是等会儿做
-Since you have come,you may do it now-既然来了，现在就做吧。
-Here's your clean laundryyou'd better check it-衣服洗好了，请您过目。
-I am collecting the fee of the long distance call-我来收长途电话费。
-This is the bill for the room rent of half a day-这是补半天房金的帐单。
-Here is a telegram for you-这儿有一封你的电报。
-Why is it unsealed-它怎么被拆开了
-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver
-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。
-Have you lost anything today,sir-先生，你今天丢过什么东西吗
-Yes,a walletI'm looking for it now-丢了一只皮夹子，我正在找呢。
-What is there in the wallet-皮夹子里有些什么
-My daughter's photo and some money-有一张我女儿的照片，还有一些钱。
-Look,is this wallet yours-看，这只皮夹子是不是你的
-Yes,it's mineThank you ever so much-是我的，太感谢你了。
-I want to borrow China Daily of these days-我要看这几天的《中国日报》。
-Please get some copise of China Pictorial for me-请拿几份《中国日报》给我。
-Please bring some chairs for me-请拿几把椅子来。
-Please get me some soap-卫生间的肥皂要添了。
-The slippers are wornoutChange them for me,please-拖鞋坏了，请给换一双。
-Get a hot-water bottle,please-请拿一只热水瓶给我。
-I feel a bit cold when I sleepPlease get me a blanket-我睡得有点冷，请给我加一条毯子。
-I need another pillow-我需要加一只枕头。
-All right,I'll get it for you right away-好的，我就去拿。
-Just a moment,I'll do it right now-请稍等一下，我马上给你办好。
-Excuse me-对不起。
-I am sorry-很抱歉。
-I beg your pardon-请你原谅。
-Pardon me for interrupting-对不起打扰你们了。
-Please excuse me for coming so late-请原谅我来迟了。
-I'm sorry I was so careless-很抱歉我太粗心了。
THE YOUNIQ HOTEL:
Hello! I have booked from Agoda your hotel room for three nights from August 25, 2014 to August 26, 2014, and the reservation No is I will take the flight AK609 of AirAsia on August 25, 2014 from Kalibo to Kuala Lumpur, the flight is estimated to arrive at local 18: 50 I would like a shuttle from the airport to the hotel for two people, and please tell me how much is that per person
英语招呼：
最基本而切简单的是：Hello
其它有：
Hello Sir/Madam, may I help you
Hello, nice to meet you
